Support
How can wehelp, today?
Real people, right here in Kigali, plus guides and answers for everything Pebla does.
Problem with a payment? In the app, tap “Need assistance? Tap to contact us”, or call us.
Quick
answers
No. Pebla sends money over USSD, the same way you already pay with MoMo or Airtel Money, so you can pay with no data bundle. Things like receipt scanning and loyalty need a connection.
No. Pebla works on top of the wallets you already use. Your money stays in your MoMo or Airtel Money account, and you confirm every payment in your network’s own prompt.
Never. You type your PIN in your network’s USSD prompt. Pebla never sees your mobile money PIN or balance.
No. A receipt split opens on the web, so friends just tick what they had and pay. For a QR split, they scan the code with their phone and pay with MoMo.
On your phone. Your payment history, notes, saved numbers and payment locations stay on your device. You can clear it or delete your account any time from your Profile.
Receipt scan is a Level 2 Pebla perk. Invite 3 friends and make 15 payments with Pebla to unlock it. Statement downloads unlock at Level 1, after 1 friend and 5 payments.
Contact your mobile money provider straight away. They handle reversals. Then message us from the app and we’ll help you follow up.
Open Electricity, tap Tokens on your meter and pull down to refresh. Still missing? Tap Help Me, then “Didn’t receive your token?” to text support, or call us.